| Full-Service BillingSolves: claims sitting and denials unworked | Claim creation and scrubbing, submission, payment posting, denial work and appeals, insurance A/R follow-up, eligibility checks for new patients and changed coverage, authorization expiry tracking, coding checks against your documentation, patient balances calculated and statements sent in your practice's name, and a KPI report with written definitions by the 10th of each month. | In-house: about $4,042 a month for a billing and posting clerk at the median wage, before benefits (BLS) |
|---|
| Deadline SweepSolves: near-deadline claims dying during the switch | Every inherited claim within 30 days of a filing, corrected-claim or appeal deadline is worked within 5 business days of access.Terms: Starts at access; covers up to 250 claims (more gets a day-1 deadline schedule); worked means submitted, corrected, appealed or returned with the fix. | Up to 250 claims; above that, a written deadline-order schedule on day 1. |
|---|
| On-Our-Watch GuaranteeSolves: paying a biller and still losing claims | If a claim misses a filing, corrected-claim or appeal deadline while it is on our watch, we pay you what it would have paid.Terms: Claims we get complete 10+ business days before the deadline; contracted rate less any copay you collected, paid automatically within 30 days of final denial; capped $10,000/month; your holds excluded. | Covered up to $10,000 a month |
|---|
| Clock-or-Credit GuaranteeSolves: a billing team that goes quiet | From go-live, every new claim goes out within 1 business day of complete charge data, and every denial is worked within 2 business days of posting — or $25 comes off your invoice for each late one.Terms: Mon–Fri ET business days by your system's timestamps; worked: resubmitted, appealed or returned with the fix; auto-credited; capped at monthly fee; clearinghouse outages excluded. | $25 per late item, up to that month’s fee |
|---|
| 0% of patient paymentsSolves: a percentage taken on copays | Your fee is a percentage of insurance payments posted on claims we submitted or worked, net of payer recoupments and refunds. We take 0% of patient payments, copays and anything your front desk collects. | Your math: your patient payments × the rate a total-collections biller charges |
|---|
| Fee capSolves: fees stacking up | Percentage fees and mailed statements are capped at 9.0% of that month's insurance payments; the $400 minimum still applies from invoice 4. | Your math: percentage fees and statements at most 9.0% of that month's insurance payments; from your 4th monthly invoice, never below $400 |
|---|
| Clean-Exit TermsSolves: getting stuck again | Leave with 30 days' notice and no termination fee. Want a run-out? We keep working the claims we submitted for 90 days at your plan rate. Decline it and we charge nothing on payments that post after you leave.Terms: Notice by email; optional run-out covers claims we submitted before your exit date, at your plan rate; handover file within 10 business days of exit. | Handover file within 10 business days of exit |
|---|
| Not included | Your EHR or practice-management subscription and clearinghouse fees (paid to those vendors), any application fee a payer or state charges, mailed patient statements at $0.95 each, and collection-agency, attorney or court costs. |
|---|